Shipping & In-Store Pickup/ Return Policies
IN-STORE PICKUP
Locations & Pick-Up Days
The White Peony Shed: 6608 Gregory Park Rd, St Cloud, Minnesota, 56301
Pick-Up available Thursday 9am-5pm, Fridays 9am-7pm & Saturdays 9am-2pm
White Peony Store St. Joseph: 25 1st Ave NW, St Joseph, Minnesota, 56374
Pick-Up available within 48 hours following fulfillment
Once a pick-up location is chosen, it cannot be changed. This is to avoid confusion and packages lost in translation.
If you choose to pick-up in St. Joseph, the deadline for ordering is Thursday at midnight if you would like to pick-up the following Friday. (otherwise you will have to wait until Friday of the following week to pick-up, as we need to transport orders from our warehouse to this location)
Please double check all pick-up bags before leaving to assure you have all of your items. If there are multiple orders we do our best to combine bags, but sometimes due to the volume of orders, you may have multiple bags to pick up!
SHIPPING
Shipping Costs
Standard shipping cost of all orders within the US is a flat rate of $7.95.
Free shipping within the US on all orders over $125!
International shipping is available and is a flat rate of $14.95.
Standard Shipping Times/Carriers
Standard shipping takes about 1-2 business days to be processed and packaged! We do our best to get your orders out to you as fast as possible!
All of our shipping is through USPS. Once your order has been packaged, you will receive a tracking # and can track your package at usps.com. Please allow 2-3 days for your tracking information to show. If you do not receive tracking information after 2-3 days, please contact us at info@whitepeonyboutique.com.
White Peony Boutique is not responsible for items not delivered within the guaranteed shipping times. If your order does not arrive within 1-2 weeks, please first contact USPS and if they are not able to help, reach out to us at info@whitepeonyboutique.com and we will work to resolve the issue!
Address Changes
It is the buyers responsibility to make sure their shipping address and all contact information is correct and up to date. White Peony Boutique is not responsible for items shipped back to us due to an incorrect or undeliverable address.
Changing or Cancelling Your Order
We get it! ...sometimes things happen and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! We try our very best to pack and ship orders FAST! Once our team processes your order (usually within 12 hours) we will be unable to make any changes to your order. Contact us at info@whitepeonyboutique.com.
RETURNS
We, at White Peony Boutique, are on a mission to give you the very best experience and we are SO excited you are now apart of our amazing group!
If you are not completely satisfied with your order, we will do everything we can to to help you out! Please make sure to try on your items right away, look over your order and read below...
White Peony Boutique will accepts returns of unworn, unwashed, undamaged, unaltered merchandise purchased online that shipped to a U.S. address for White Peony store credit within 30 days from the date your order shipped.
If by chance you received an item damaged or defective, it may be returned by contacting our Customer Support team here within 7 DAYS of delivery.
We do not offer refunds. No exceptions. Store credit may be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
Final sale items cannot be returned or exchanged.
The following is a list of FINAL SALE items:
Candles, Jewelry, Face Masks, Headbands and all hair accessories, bras or bralettes, bath and body products, prizes and mystery bags, Deal of The Week, Door Busters, final sale items, any Mega deals and items discounted at 30% or more.
IMPORTANT:
- Shipping will not be refunded in the event of a returned itemed. Shipping costs will be the responsibility of the customer to send any items back to White Peony Boutique.
- Any item returned with stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return.
- Returns must be received in original, unused condition with tags attached and your order number included.
- Please mail your return to
White Peony Boutique
Attn: Return Processing
6608 Gregory Park Rd
St Cloud, MN 56301
- You can also bring your return in person and drop off at the White Peony Shed or St. Joseph Store during business hours.
- MAKE SURE TO ENCLOSE A NOTE OR YOUR PURCHASE ORDER SLIP WITH THE ITEM.
- Please allow our team 5-7 business days to process your return once it is received.
- All website returns will receive an emailed electronic gift certificate that can be used on the website when you check out or can be used for in store shopping at either location!
Changing or Cancelling Your Order
We get it! ...sometimes things happen and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! We try our very best to pack and ship orders FAST! Once our team processes your order (usually within 12 hours) we will be unable to make any changes to your order.
Website Credit vs In Store Credit vs Commentsold Credit
- Credit issued from a return via the White Peony Boutique website, can be used on the website or in store ONLY.
- Commentsold credit cannot be used on website but can be used for in person purchases!